After 10 months of struggling to get it approved by senior management, today we finally interviewed candidates for the post of I.T. Support Team Leader. 😀
Having someone to manage the first-line support staff and make sure the Helpdesk ticks over efficiently will be a huge help to me. I should now be able to get more involved in technical matters again and keep a closer eye on the systems support team.
Two members of the team applied for this post and both did really well in their applications and interviews. It was a tough decision but I’m happy with the choice we made. It’s just a shame that the unsuccessful applicant will now probably want to move on and will no doubt start looking for work elsewhere. The next few weeks will be interesting. 😕
I’m already finding it difficult to change the way I work and have already caught myself assigning work directly to the Helpdesk team several times. I need to stop doing that and always go via their new manager. I remember how annoying it was when that happened to me when I first got the Team Leader job. 🙄
I must admit it’s nice to be able to delegate jobs knowing – rather than hoping – that they’ll be done without me constantly checking up. 🙂